There will be a refund fee if you request a refund before the event has started.

More than 30 days prior to the event
0% Refund Fee.
More than 14 but less than 30 days prior to the event
50% Refund Fee.
Less than 14 days prior to the event
No Refund.
During the event
No Refund.
After the event
No Refund.

Special Circumstance: .

Festival cancellation due to weather, pandemic, force majeure, riots, act of terrorism, any other act of God or unforeseen disaster: .

More than 10 days prior to the event
Receive a 100% refund on your Passport.
Less than 10 days prior to the event
No refund on your Passport.
During and after the event
No refund on your Passport.

What portion is refunded? .
As a festival, we refund you 100% of the advertised Passport price. Ticket fees and bank processing charges which are added to your Passport on checkout are non-refundable.